BAKERY/CAKE DECORATOR

The Kroger Co.•Henderson, NV

11d

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with bakery products, preparing and decorating baked goods—including wedding cakes—and maintaining merchandise, inventory, equipment, and department standards. The employee follows applicable health, safety, food safety, merchandising, customer service, loss prevention, and maintenance procedures.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Second-language ability in speaking, reading, and/or writing.

Responsibilities

Create an environment in which customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions or make product suggestions.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to customers to help them find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note inventory discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management about customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.