BAKERY/CAKE DECORATOR

The Kroger Co.•Hoffman Estates, IL

19d

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors quality assurance standards. The employee demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering product questions, making suggestions and recommendations, and offering samples. It prepares bakery items, including wedding cakes, to customer specifications; decorates cakes, pastries, cupcakes, cookies, and other bakery products; and uses bakery equipment according to company guidelines. The role also supports merchandise stocking and inventory, product freshness and quality, department merchandising, food safety, loss prevention, and compliance with applicable health and civil codes.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Offer product samples and recommend bakery items to meet customer needs.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.