BAKERY/CAKE DECORATOR

The Kroger Co.•Wisconsin Rapids, WI

18d

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The position assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The decorator demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves helping customers with product questions and recommendations, preparing bakery items—including wedding cakes—to customer specifications, and decorating cakes, pastries, cupcakes, cookies, and other bakery products. It also includes maintaining product quality and freshness, operating bakery equipment according to company guidelines, stocking and labeling merchandise, monitoring inventory, and following applicable health, safety, food-safety, merchandising, and customer-service policies.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Offer product samples and recommend bakery products to help customers find what they want and need.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss-prevention, maintenance, safety, food-safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of needed repairs.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.