Bakery/Cake Decorator

Kroger•Gilbert, AZ

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers by answering questions, recommending bakery products, offering samples, and preparing bakery items—including wedding cakes—according to customer requests. It includes decorating cakes and other baked goods, maintaining product freshness and department inventory, and following company guidelines for equipment use, merchandising, food safety, and other store controls. The position also supports safety and preventive maintenance by identifying and reporting unsafe conditions, equipment issues, accidents, and illegal activity.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples and prepare bakery items, including wedding cakes, to customer specifications using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.