BAKERY/CAKE DECORATOR

The Kroger Co.•Greenfield, IN

13d

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving department sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes helping customers with product questions and recommendations, preparing bakery items—including wedding cakes—to customer specifications, decorating baked goods, and maintaining product quality and department merchandising. The Bakery/Cake Decorator follows company guidelines for equipment use and complies with applicable health, safety, food safety, and civil code requirements. The employee also supports inventory, safety, loss prevention, maintenance, and customer- and associate-engagement practices. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer customer questions, and make product suggestions and recommendations.
Offer product samples to help customers discover items or products they inquire about.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Comply with local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate- and customer-engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.