Bakery/Cake Decorator

Kroger•Colorado Springs, CO

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers by answering questions, recommending products, offering samples, and preparing bakery items—including wedding cakes—to customer requests. It includes decorating cakes and other baked goods, maintaining product quality and freshness, stocking and merchandising department merchandise, monitoring inventory, and following company guidelines for bakery equipment. The position also requires compliance with health, safety, food safety, customer service, merchandising, and loss-prevention rules; reporting discrepancies, hazards, accidents, repairs, and illegal activity; and performing essential job functions with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

A second language, including speaking, reading, and/or writing.

Responsibilities

Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and answer questions or make suggestions about them.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow rules for merchandising, customer service, labor and expense control, supplies, loss prevention, maintenance, safety, food safety, and associate and customer engagement.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions of the position with or without reasonable accommodation.