BAKERY/CAKE DECORATOR

The Kroger Co.•Greenwood Village, CO

18d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Bakery/Cake Decorator serves customers by answering questions, sharing product knowledge, offering samples, making recommendations, and preparing bakery items—including wedding cakes—according to customer requests. The role includes decorating cakes and other baked goods, maintaining product quality and freshness, and labeling, stocking, signing, and inventorying merchandise. The position also supports department operations by monitoring inventory and product discrepancies, reporting ordering or shipping issues, following merchandising and loss-prevention practices, and complying with health, food-safety, and other applicable regulations. The employee reinforces safety procedures, identifies unsafe conditions, inspects equipment, reports repair needs and incidents, and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make suggestions about bakery products.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to customers based on their needs.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and help customers locate products; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Comply with local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about repair needs.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Assist the department manager in meeting sales and profit goals and monitoring quality assurance standards.
Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.