Bakery/Cake Decorator

Kroger•Marietta, GA

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves helping customers with product questions and recommendations; preparing bakery items, including wedding cakes, to customer specifications; decorating cakes and other baked goods; and maintaining product quality, freshness, inventory, merchandising, food safety, and equipment. The Bakery/Cake Decorator follows company and applicable health and safety requirements, supports store operations, and reports discrepancies, hazards, accidents, and other issues to management.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Second language: speaking, reading, and/or writing.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.