BAKERY/CAKE DECORATOR

The Kroger Co.•Noblesville, IN

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering questions, offering product suggestions and samples, and preparing bakery items—including wedding cakes—according to customer requests. It decorates cakes and other baked goods, maintains product freshness and merchandise presentation, monitors inventory, and follows company guidelines for bakery equipment. The role also complies with health, safety, food safety, merchandising, customer service, and loss-prevention requirements, and reports discrepancies, hazards, equipment repair needs, accidents, and illegal activity to management.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write a second language.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and store.
Maintain knowledge of department products and make suggestions to customers.
Offer product samples and recommend bakery items to meet customers’ needs.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment preventively and notify the appropriate department or store manager about repair needs.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.