BAKERY/CAKE DECORATOR

The Kroger Co.•Gilbert, AZ

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with product questions and recommendations, preparing bakery items—including wedding cakes—to customer specifications, and decorating cakes, pastries, cupcakes, cookies, and other bakery products. The employee also supports department merchandising and inventory, checks product freshness and quality, uses bakery equipment according to company guidelines, and follows applicable health, safety, food-safety, and civil-code regulations.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions with product suggestions.
Offer samples to help customers discover products or learn about items they inquire about.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to help customers find products that meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil-code regulations.
Follow merchandising, customer-service, labor-control, expense and supply-control, loss-prevention, maintenance, safety, food-safety, and associate- and customer-engagement rules.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.