BAKERY/CAKE DECORATOR

The Kroger Co.•Durango, CO

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering product questions, making recommendations, offering samples, and preparing bakery items—including wedding cakes—according to customer requests. It decorates cakes, pastries, cupcakes, cookies, and other bakery items, and supports department merchandising, inventory, product quality, food safety, loss prevention, and equipment maintenance. The employee follows company guidelines and applicable local, state, and federal health and civil code regulations, and reports safety concerns, discrepancies, accidents, and illegal activity to management. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions with product suggestions.
Offer product samples and recommend bakery items to help customers find products they want and need.
Prepare bakery items, including wedding cakes, to customer specifications using proper bakery equipment.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout, locate requested products, and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.