BAKERY/BAKER-CLERK

The Kroger Co.•Bozeman, MT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals while monitoring quality assurance standards. Support the Customer 1st strategy and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role prepares and packages baked goods, serves customers, maintains merchandise and inventory, and follows food safety, sanitation, and equipment-use guidelines. It also supports department operations by assisting with deliveries, reporting discrepancies and safety concerns, and following merchandising, customer service, labor, expense, loss prevention, maintenance, and engagement standards. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Welcome customers, answer questions about products, make product suggestions, and help customers locate products.
Follow local, state, and federal health and civil code regulations and food safety guidelines.
Continuously maintain clean counters, cases, coolers, and a clean, sanitized work area.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Prepare special orders at customers’ requests.
Use bakery equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, proof boxes, stoves, and computerized scales.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise; label, stock, and inventory department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager and note inventory or stocking discrepancies.
Stay informed about current, future, seasonal, and special advertisements.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow applicable merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.