BAKERY/BAKER-CLERK

The Kroger Co.•West Point, UT

13h

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and support the company's Customer 1st strategy. Demonstrate respect, honesty, integrity, diversity, inclusion, and concern for the safety of others. The role involves meeting baked-goods production goals; preparing, packaging, labeling, stocking, and inventorying products and ingredients; assisting customers and preparing special orders; and maintaining product quality, cleanliness, and food safety. The Baker-Clerk uses bakery equipment according to company guidelines, supports receiving and unloading merchandise, reports discrepancies and safety or maintenance concerns, and follows merchandising, customer-service, labor, loss-prevention, and other store policies. The position's essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Create a welcoming environment by answering customers' questions about products in the department and throughout the store.
Follow local, state, and federal health and civil code regulations.
Continuously maintain the cleanliness of counters, cases, and coolers, and keep the work area clean and sanitized.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain product knowledge and answer questions or make product suggestions.
Prepare special orders at customers' requests.
Use bakery equipment, including refrigerators, freezers, slicers, ovens, proof-boxes, stoves, and computerized scales, according to company guidelines.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.