BAKERY/ASST DEPT LEADER

The Kroger Co.•Plano, TX

About The Position

The Bakery/Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is accountable for achieving department sales and profit goals, maintaining quality assurance standards, and monitoring bakery department functions and activities. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports and develops associates, manages scheduling and department performance, assists customers with product questions and recommendations, and oversees product quality, promotions, pricing, inventory, and financial results. It also helps maintain food safety and workplace safety requirements and complies with applicable laws and company guidelines. The role requires cooperative work in a fast-paced, sometimes stressful environment and may involve direct interaction with minors, individuals with special needs, and older adults.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must obtain a current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, monitor job performance, and participate in performance appraisals.
Help customers feel welcome and appreciated by answering questions about products, making suggestions, and locating items.
Inform customers of produce specials and offer product samples to introduce new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s periodic promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and follow-up actions on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, identify discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, inspect equipment for preventive maintenance, report repair needs, and report customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.