BAKERY/ASST DEPT LEADER

The Kroger Co.•Englewood, CO

About The Position

The Bakery/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, controlling quality assurance standards, and monitoring bakery department functions and activities. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports and develops associates, manages department performance and scheduling, helps oversee budgets and financial results, and plans promotions and inventory. It also ensures product quality and freshness, proper temperature controls, compliance with safety procedures and applicable laws, and responsive customer service throughout the store.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Second language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to help them discover new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and follow-up actions on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management of repair needs, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.