BAKERY/ASST DEPT LEADER

The Kroger Co.•Appleton, WI

About The Position

The Bakery Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department’s sales and profit goals and quality assurance standards, and monitors the Bakery department’s functions, duties, and activities. The position demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role works with associates and customers, supports department planning and financial performance, and helps maintain product quality, inventory, equipment safety, and regulatory compliance. The position must be able to perform its essential functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handler permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions about products, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to introduce new items.
Review and inspect products for quality and freshness, and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, reporting repair needs to store management, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.