BAKERY/ASST DEPT LEADER

The Kroger Co.•Virginia Beach, VA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while controlling established quality assurance standards. Monitor functions, duties, and activities related to the Bakery department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations and associate development, helps manage department performance and finances, maintains product quality and inventory, and reinforces food safety and workplace safety. It also assists customers with product questions, suggestions, and locating items.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Second language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Welcome and assist customers by answering questions about products, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to introduce new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate follow-up on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management about repairs needed, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.