Bakery Associate/Crew Member (PINOLE)

Butter Pecan Bakeshop•Pinole, CA

41d•Onsite

About The Position

We are looking for individuals who are good with people, responsible, thrive in providing an excellent customer experience, and have a strong work ethic. In this role, you will welcome customers with a smile, review the menu, make recommendations, and provide a superior customer experience. You will utilize the POS system to process transactions accurately and efficiently, pack orders correctly, and handle them with care. Customer service tasks will be performed as directed by management, and you will ensure all areas are clean, neat, and organized at all times. Specific tasks include operating the cash register/point-of-sale system, selling freshly baked cookies, maintaining a positive attitude, working well on a team, and committing to shifts with consistent availability. You will follow company policies and procedures, complete guest orders with attention to detail and accuracy, answer questions confidently, and recover guests who are dissatisfied. Ensuring all food is prepared, handled, and stored according to food safety standards is crucial. A valid CA Food Handler's Certificate is required upon hire.

Requirements

RELIABILITY AND EXCELLENT ATTENDANCE ARE REQUIRED.
Previous quick service food handling experience in either the hospitality or food and beverage industry required.
One year of experience in a customer service environment.
Must maintain and follow strict cleaning and food handling/safety guidelines.
Hats, hairnets and gloves are required at all times.
Able to precisely and consistently bake cookies according to baking instructions.
Has integrity, positive attitude & takes initiative.
Is comfortable working on a team and independently.
Must be trustworthy.
Will be required to sign a non-disclosure agreement (NDA) to protect recipes, etc.
Has the ability to work well under pressure.
Has excellent organizational skills and the ability to work efficiently.
Ability to multitask while paying special attention to detail and is meticulous.
Must be able to speak, read, and write in English.

Nice To Haves

Previous experience using POS (point-of-sale) equipment is a plus.
Ability to adapt to a flexible schedule according to business needs.
Excellent verbal and written communication skills.

Responsibilities

Welcome customers with a smile and friendly attitude.
Review the menu, make recommendations, and provide a superior customer experience.
Utilize POS (point of sale) system to process transactions accurately and efficiently.
Pack orders correctly and handle them with care.
Perform customer service tasks as directed by Manager(s), Shift Lead(s) and/or Owners.
Ensure all areas are clean, neat, and organized at all times.
Operate cash register/point-of-sale system.
Sell freshly baked cookies.
Complete guest orders with attention to detail and accuracy.
Answer questions and provide excellent customer service with confidence.
Identify and recover guests who are dissatisfied with service and/or product.
Ensure all food is prepared, handled and stored according to all required food safety code standards.