Crew Member

Dunkin (Quality Brand Group)•Plano, IA

11d

About The Position

Crew Members at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The role may be part-time while an individual attends school or pursues another career, or it may offer a development pathway toward restaurant management, depending on the individual’s commitment and goals. Crew Members are expected to help maintain a respectful, positive team environment and uphold the franchise’s brand, quality, safety, and sanitation standards.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback and demonstrate a willingness to learn.
Take accountability for assigned shift responsibilities and learn to perform multiple tasks.
Prioritize guests and work to ensure they are satisfied with their experience before leaving.
Respond to guest needs and resolve problems promptly.
Follow Brand and Quality Brand Group LLC standards and systems to prepare and serve quality food and beverages as trained.
Follow safety, food safety, and sanitation guidelines and applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.