Baggage Porter
About The Position
People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. The Bag Porter is responsible for assisting passengers with baggage handling and transportation throughout the airport terminal. This role provides excellent customer service while ensuring luggage is moved safely, efficiently, and professionally in compliance with airport safety and security procedures.
Requirements
- High school diploma or GED
- Must be 18 years of age or older
- Ability to work in a fast-paced and time-sensitive environment
- Strong attention to detail and organizational skills
- Ability to follow written and verbal instructions
- Basic communication and teamwork skills
- Reliable attendance and punctuality
- Must have reliable telephone and transportation
- Flexibility and the ability to adapt to changing priorities and situations
- Respectful, supportive and Friendly approach
- Ability to stand, walk, bend, kneel, and work for extended periods
- Ability to lift up to 75 pounds
- Ability to work indoors and outdoors in varying weather conditions and airport operational environments
- May require working indoors and outdoors depending on operational needs
- Fast-paced airport environment with exposure to moving equipment, varying temperatures, noise, and operational deadlines
- Must be able to take verbally direct in English
- Must be able to read, write, understand and carry out instructions in English
- Must pass pre-employment and random drug tests
- Must pass a pre-employment background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
Nice To Haves
- Previous airline experience
- Previous customer service, hospitality baggage handling experience
Responsibilities
- Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal
- Provide exceptional customer service by greeting passengers professionally and assisting with questions or directions
- Transport baggage using carts, trolleys, or other airport equipment
- Ensure luggage is handled carefully to prevent damage or loss
- Support passengers with special needs, elderly travelers, or families requiring assistance
- Maintain awareness of airport safety, security, and operational procedures
- Keep work areas, carts, and equipment clean and organized
- Communicate effectively with airline staff, supervisors, and other airport personnel
- Report damaged baggage, safety concerns, or suspicious items immediately
- Follow all company policies, TSA regulations, and airport guidelines
- Work efficiently in a fast-paced, high-traffic environment
- Perform other duties as requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
