Backup Care Facilitator

Cariloop • Remote, US,

2h • Remote

About The Position

Cariloop is seeking a compassionate, highly organized, and experienced Backup Care Facilitator specializing in backup care solutions for members with urgent or short-term caregiving needs. The role supports members navigating unexpected care disruptions and helps ensure they receive timely, reliable options. The work directly affects members’ ability to balance caregiving responsibilities with personal and professional obligations.

The position requires availability Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time, as well as participation in a rotating on-call schedule for weekends and holidays. The facilitator must respond urgently, exercise sound judgment, and independently prioritize member needs during these coverage periods.

Cariloop operates remotely across the United States and describes its virtual work culture as collaborative, flexible, and inclusive. As a Public Benefit Corporation and Certified B Corp, the company says it aims to create a profitable, sustainable enterprise while supporting stakeholders and giving back to communities.

Requirements

• At least 3 years of experience in care coordination, family support services, provider scheduling, or backup care services.
• Demonstrated experience working in time-sensitive care environments.
• Strong organizational and time-management skills, with attention to detail.
• Ability to work independently, exercise sound judgment, and analyze situations with limited direction.
• Proficiency with digital tools and case management software.
• Empathy-driven communication skills and the ability to instill trust and confidence.
• Availability Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time and participation in a rotating on-call schedule for weekends and holidays.

Nice To Haves

• Knowledge of national or regional care networks, licensing, and regulatory considerations.
• Experience working with families from diverse cultural, socioeconomic, and geographic backgrounds.
• Familiarity with HIPAA compliance and handling sensitive health or personal information.
• Bilingual abilities.

Responsibilities

• Coordinate backup care for child care, elder care, or pet care by identifying and vetting appropriate providers for members’ specific needs and timeframes.
• Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently in accordance with policy guidelines.
• Resolve payment-related inquiries in a timely manner.
• Act as a frontline responder to last-minute care requests, resolving them within tight timelines while maintaining empathy and professionalism.
• Maintain detailed and accurate documentation of provider support options and communications.
• Collaborate with internal team members and networks to ensure seamless service delivery and continuous improvement.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Employer contributions to 401(k) retirement plans and Health Savings Accounts (HSA).
• Company-sponsored life, short-term disability, and long-term disability insurance.
• Access to Cariloop's member portal and services for the employee and their family.
• Annual stipends through UrbanSitter for household care services, including child care, tutoring, pet sitting, housekeeping, and senior care.
• Open time-away policy and 14 paid company holidays each year.
• Quarterly mental health days.
• Paid volunteer time away.
• Fully paid caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed