Care Facilitator

Matter Health • Nashville, TN

2d • Onsite

About The Position

Matter Health is seeking compassionate, dependable Care Facilitators to help Medicare-eligible older adults living in affordable housing communities access healthcare through virtual visits. This non-clinical support role involves traveling to assigned residential communities, meeting patients in their apartments at scheduled appointment times, helping them complete consent forms on a company-provided iPad, and connecting them with a Matter Health provider for a virtual appointment. The role does not involve providing medical care, making clinical decisions, conducting patient outreach, or building a patient panel.

Care Facilitators ensure patients feel comfortable, technology works properly, and scheduled visits run smoothly. The position is seasonal, part-time, and field-based. Employees work onsite at assigned communities and travel between properties during scheduled shifts; it is not remote or hybrid. Local travel by personal vehicle is required, with mileage reimbursed at the IRS standard mileage rate. The seasonal assignment may be extended or ended based on operational needs. Compensation is $17.00–$20.00 per hour. This position is not eligible for Matter Health’s standard full-time employee benefits package.

Requirements

• High school diploma or equivalent.
• Valid driver's license and reliable personal transportation.
• Ability to travel locally between assigned residential communities daily.
• Comfort using basic technology, including iPads, smartphones, mobile applications, and video calling platforms.
• Strong verbal and written communication skills in English, including the ability to explain simple instructions clearly.
• Dependability, punctuality, and ability to follow a structured daily schedule.
• Ability to work independently while maintaining communication with the Market Operations Leader.
• Strong interpersonal skills and a compassionate, patient-centered approach when working with older adults.
• Good organizational skills and attention to detail.
• Ability to successfully complete a background check.
• Ability to walk and stand frequently and navigate stairs in residential buildings where elevators may not be available.
• Ability to transport company-provided equipment weighing up to 10 pounds.

Nice To Haves

• Experience working with older adults or in senior housing, affordable housing, home care, healthcare, hospitality, or customer service.
• Familiarity with telehealth platforms, video calling, or basic technology troubleshooting.
• Bilingual communication skills relevant to the communities served.

Responsibilities

• Travel to assigned residential communities and arrive at patient apartments at scheduled appointment times.
• Greet patients, verify their identity, and explain the virtual visit process clearly and professionally.
• Assist patients with reviewing and completing required consent forms using a Matter Health iPad.
• Log into the virtual visit platform and connect patients with their Matter Health provider.
• Confirm that the patient and provider can see and hear each other before stepping away for the private appointment.
• Return after the appointment to end the session, collect equipment, and confirm the visit is complete.
• Follow a predetermined daily schedule and move efficiently between scheduled patient visits.
• Promptly communicate scheduling delays, patient availability concerns, and technology issues to the Market Operations Leader.
• Keep company-provided iPads and equipment charged, secure, and ready for use throughout the workday.
• Document visit-related issues, including missed appointments, declined consent, and technology challenges, according to established procedures.
• Maintain patient confidentiality and comply with HIPAA and Matter Health policies.
• Complete required onboarding and training before beginning patient visits.
• Demonstrate empathy, professionalism, and respect in interactions with patients, providers, and community members.

Benefits

• Mileage reimbursement at the IRS standard mileage rate.
• Employees operating personal vehicles on company business are covered under Matter Health’s automobile liability policy.
• Training and equipment needed to support patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED