Care Facilitator

Matter Health • Memphis, TN

4d • $17 - $20 • Onsite

About The Position

Matter Health is seeking compassionate, dependable Care Facilitators for a seasonal, part-time, field-based position helping older adults access healthcare through virtual visits. Care Facilitators travel to assigned residential communities, meet patients in their apartments at scheduled appointment times, assist with consent forms using a company-provided iPad, and connect patients with Matter Health providers. They help ensure patients are comfortable, technology works properly, and scheduled visits run smoothly.

This is a non-clinical support role. Care Facilitators do not provide medical care, make clinical decisions, conduct patient outreach, or build a patient panel. The role requires daily local travel between residential properties in a personal vehicle. Work is onsite at assigned communities and is not remote or hybrid. The seasonal assignment may be extended or ended according to operational needs.

Requirements

• High school diploma or equivalent.
• Valid driver's license and reliable personal transportation.
• Ability to travel locally between assigned residential communities daily.
• Comfort using basic technology, including iPads, smartphones, mobile applications, and video calling platforms.
• Strong verbal and written communication skills in English and the ability to explain simple instructions clearly.
• Dependability, punctuality, and ability to follow a structured daily schedule.
• Ability to work independently while maintaining communication with the Market Operations Leader.
• Strong interpersonal skills and a compassionate, patient-centered approach when working with older adults.
• Good organizational skills and attention to detail.
• Ability to successfully complete a background check.
• Ability to frequently walk and stand, navigate stairs in buildings where elevators may not be available, and transport equipment weighing up to 10 pounds.

Nice To Haves

• Experience working with older adults or in senior housing, affordable housing, home care, healthcare, hospitality, or customer service.
• Familiarity with telehealth platforms, video calling, or basic technology troubleshooting.
• Bilingual communication skills relevant to the communities served.

Responsibilities

• Travel to assigned residential communities and arrive at patient apartments at scheduled appointment times.
• Greet patients, verify their identity, and explain the virtual visit process clearly and professionally.
• Assist patients with reviewing and completing consent forms using a Matter Health iPad.
• Log into the virtual visit platform and connect patients with their Matter Health provider.
• Confirm that the patient and provider can see and hear each other before stepping away for the private appointment.
• Return after the appointment to end the session, collect equipment, and confirm the visit is complete.
• Follow a predetermined daily schedule and move efficiently between patient visits.
• Promptly communicate scheduling delays, patient availability concerns, and technology issues to the Market Operations Leader.
• Keep company-provided iPads and equipment charged, secure, and ready for use.
• Document visit-related issues, including missed appointments, declined consent, and technology challenges, according to established procedures.
• Maintain patient confidentiality and comply with HIPAA and Matter Health policies.
• Complete required onboarding and training before beginning patient visits.
• Demonstrate empathy, professionalism, and respect in interactions with patients, providers, and community members.

Benefits

• Mileage for required personal-vehicle travel is reimbursed at the IRS standard mileage rate.
• Employees operating personal vehicles on company business are covered under Matter Health's automobile liability policy.
• Training and equipment are provided.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED