Care Facilitator

Matter Health • Nashville, TN

4d • $17 - $20 • Onsite

About The Position

Matter Health is hiring compassionate, dependable Care Facilitators for a seasonal, part-time, field-based role supporting older adults living in affordable housing communities. Care Facilitators travel to assigned residential properties, meet patients at scheduled appointment times, help them complete consent forms using a company-provided iPad, and connect them with Matter Health providers for virtual visits.

This is a non-clinical support position. Care Facilitators do not provide medical care, make clinical decisions, conduct patient outreach, or build patient panels. They help ensure patients are comfortable, the technology works, and scheduled visits proceed smoothly. The role requires local daily travel between properties in a personal vehicle, with mileage reimbursed at the IRS standard mileage rate. Employees using personal vehicles for company business are covered under Matter Health’s automobile liability policy.

The position is onsite at assigned residential communities and is not remote or hybrid. It involves frequent walking and standing, navigating stairs where elevators may not be available, and transporting company equipment weighing up to 10 pounds. The seasonal assignment’s duration depends on operational needs and may be extended or ended based on the needs of the initial patient visit program. Compensation is $17.00–$20.00 per hour. The role is not eligible for Matter Health’s standard full-time employee benefits package. Required onboarding and training are provided before patient visits begin.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and reliable personal transportation.
• Ability to travel locally between assigned residential communities daily.
• Comfort using basic technology, including iPads, smartphones, mobile applications, and video calling platforms.
• Strong verbal and written communication skills in English, with the ability to explain simple instructions clearly.
• Dependability, punctuality, and ability to follow a structured daily schedule.
• Ability to work independently while maintaining communication with the Market Operations Leader.
• Strong interpersonal skills and a compassionate, patient-centered approach when working with older adults.
• Good organizational skills and attention to detail.
• Ability to successfully complete a background check.
• Ability to walk and stand frequently, navigate stairs in residential buildings where elevators may not be available, and transport equipment weighing up to 10 pounds.

Nice To Haves

• Experience working with older adults or in senior housing, affordable housing, home care, healthcare, hospitality, or customer service.
• Familiarity with telehealth platforms, video calling, or basic technology troubleshooting.
• Bilingual communication skills relevant to the communities served.

Responsibilities

• Travel to assigned residential communities and arrive at patient apartments at scheduled appointment times.
• Greet patients, verify their identity, and explain the virtual visit process clearly, respectfully, and professionally.
• Assist patients with reviewing and completing required consent forms using a Matter Health iPad.
• Log into the virtual visit platform and connect patients with their Matter Health provider.
• Confirm that the patient and provider can see and hear each other before stepping away for the private appointment.
• Return after the appointment to end the session, collect equipment, and confirm the visit is complete.
• Follow a predetermined daily schedule and move efficiently between patient visits.
• Promptly communicate scheduling delays, patient availability concerns, and technology issues to the Market Operations Leader.
• Keep company-provided iPads and equipment charged, secure, and ready for use throughout the workday.
• Document visit-related issues, such as missed appointments, declined consent, or technology challenges, according to established procedures.
• Maintain patient confidentiality and comply with HIPAA and Matter Health policies.
• Complete required onboarding and training before beginning patient visits.
• Demonstrate empathy, professionalism, and respect in interactions with patients, providers, and community members.

Benefits

• Mileage reimbursement at the IRS standard mileage rate.
• Coverage under Matter Health’s automobile liability policy for employees operating personal vehicles on company business.
• Training and equipment needed to support patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED