Care Facilitator

Matter Health • Memphis, TN

2d • Onsite

About The Position

Matter Health is seeking compassionate, dependable Care Facilitators for a seasonal, part-time, field-based role supporting older adults in affordable housing communities. Care Facilitators travel to assigned residential communities and help patients connect with Matter Health providers through virtual visits. They greet patients at scheduled appointment times, assist with consent forms on a company-provided iPad, connect patients to their providers, and help ensure visits run smoothly. This is a non-clinical support position: Care Facilitators do not provide medical care, make clinical decisions, conduct patient outreach, or build a patient panel.

The role requires local daily travel between assigned communities using a personal vehicle. Employees work onsite at residential communities, follow a structured schedule, and communicate delays or issues to the Market Operations Leader. The work may involve frequent walking, standing, stairs, and carrying company equipment weighing up to 10 pounds. The seasonal assignment's duration depends on operational needs and may be extended or ended according to the needs of the initial patient visit program. Compensation is $17.00–$20.00 per hour. The role is not eligible for Matter Health's standard full-time employee benefits package.

Requirements

• High school diploma or equivalent.
• Valid driver's license and reliable personal transportation.
• Ability to travel locally between assigned residential communities daily.
• Comfort using basic technology, including iPads, smartphones, mobile applications, and video calling platforms.
• Strong verbal and written communication skills in English and ability to explain simple instructions clearly.
• Dependability, punctuality, and ability to follow a structured daily schedule.
• Ability to work independently while maintaining communication with the Market Operations Leader.
• Strong interpersonal skills and a compassionate, patient-centered approach when working with older adults.
• Good organizational skills and attention to detail.
• Ability to successfully complete a background check.
• Ability to walk and stand frequently, navigate stairs in buildings where elevators may not be available, and transport equipment weighing up to 10 pounds.
• Ability to work onsite at assigned residential communities and travel between properties during scheduled shifts.

Nice To Haves

• Experience working with older adults or in senior housing, affordable housing, home care, healthcare, hospitality, or customer service.
• Familiarity with telehealth platforms, video calling, or basic technology troubleshooting.
• Bilingual communication skills relevant to the communities served.

Responsibilities

• Travel to assigned residential communities and arrive at patient apartments at scheduled appointment times.
• Greet patients, verify their identity, and explain the virtual visit process clearly and professionally.
• Assist patients with reviewing and completing required consent forms using a Matter Health iPad.
• Log into the virtual visit platform and connect patients with their Matter Health provider.
• Confirm that the patient and provider can see and hear each other before stepping away for the private appointment.
• Return after the appointment to end the session, collect equipment, and confirm the visit is complete.
• Follow the predetermined daily schedule and move efficiently between scheduled visits.
• Promptly communicate scheduling delays, patient availability concerns, and technology issues to the Market Operations Leader.
• Keep company-provided iPads and equipment charged, secure, and ready for use throughout the workday.
• Document visit-related issues, including missed appointments, declined consent, and technology challenges, according to established procedures.
• Maintain patient confidentiality and comply with HIPAA and Matter Health policies.
• Complete required onboarding and training before beginning patient visits.
• Demonstrate empathy, professionalism, and respect in interactions with patients, providers, and community members.

Benefits

• Mileage reimbursed at the IRS standard mileage rate.
• Employees operating personal vehicles on company business are covered under Matter Health's automobile liability policy.
• Training and equipment provided to support patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED