Background Investigations Manager

Maricopa County • Phoenix, AZ

3d • $63,000 - $98,500

About The Position

The Background Investigations Manager supports the integrity and quality of the hiring process by conducting, reviewing, and managing comprehensive background investigations of employment applicants. The role researches, gathers, verifies, and analyzes information from law enforcement and criminal databases, social networking sites, and other investigative resources, ensuring findings are accurate, complete, and well documented. It also performs quality-control reviews to ensure investigations meet standards and deadlines and responds to requests for expedited processing.

The manager compiles data, maintains accurate records, tracks investigations, and prepares reports communicating findings. The position administers databases exclusive to the Investigations Division, keeps system information and updates current, and ensures authorized users maintain appropriate licensing and meet applicable requirements. The role collaborates with department personnel while working independently, using sound judgment and organizational, analytical, technical, communication, and prioritization skills to support efficient operations and informed hiring decisions.

Requirements

• Five years of progressively responsible administrative experience, including one year in background investigations.
• Associate’s degree in Administration of Justice Studies, Public or Business Administration, or a closely related field.
• A combination of post-secondary education and/or job-related experience may substitute for minimum qualifications on a year-for-year basis.
• Must currently possess or be able to obtain a valid Arizona Driver's License at the time of hire.
• Must be able to obtain Criminal Justice Information System Network Terminal Operator Certification (TOC) Level D within six months.
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including applicable drug and alcohol testing requirements.

Nice To Haves

• Two or more years of responsible background and supervisory experience, with an emphasis on police background investigations.

Responsibilities

• Oversee, coordinate, and manage all aspects of background investigation processes.
• Prioritize and assign background investigations based on organizational needs and ensure completion within established timeframes.
• Conduct, review, and manage comprehensive background investigations of employment applicants.
• Research, gather, verify, and analyze information from law enforcement and criminal databases, social networking sites, and other investigative resources.
• Perform quality-control reviews to ensure investigations meet established standards and deadlines, and respond to requests for expedited processing.
• Compile data, maintain accurate records, track investigation progress, and prepare reports communicating findings and results.
• Maintain Investigations Division databases, including ensuring training and licensing requirements are maintained.
• Recommend policies, procedures, and practices based on current research, best practices, legal requirements, and organizational needs.
• Research, analyze, and track industry trends in best practices and innovation to support an equitable, effective, and efficient background process.
• Conduct workload assessments, analyze data, and recommend process improvements to management.
• Identify and report issues and problems related to systems and processes to management.

Benefits

• Tuition reimbursement.
• Exceptional work-life balance, with hybrid and alternative work schedule options.
• Opportunities for growth and development within Maricopa County.
• Low-cost, high-value healthcare for the employee and qualifying dependents.
• Child care benefits, including access to the Maricopa County Kids Club.
• Paid vacation, sick time, and parental leave.
• Extensive wellness program, including an incentive.
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% monthly contribution rate and including a 100% employer match on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree