Director, Background Investigations Strategic Initiatives and Operational Efficiency

Fidelity Investments • Merrimack, NH

3d

About The Position

Fidelity’s Background Investigations team provides comprehensive global vetting of new hires, conducts extensive post-hire reviews, and pilots emerging technology for investigations. The team works enterprise-wide with partners including Talent Acquisition, Employee Relations, Legal, Risk, IT, and Procurement to help business units navigate complex hiring situations.

As Fidelity modernizes its technology, the team is defining its data strategy and evaluating current processes. The Director will build partnerships to identify opportunities to improve day-to-day cross-functional operations, define operational health metrics, and develop technology solutions that support the team’s long-term success. The role is accountable for shaping the data and business intelligence strategy, creating and governing its implementation roadmap, establishing reporting for BI, Global Security, and other senior leaders, monitoring case-portfolio trends, and evaluating vendor effectiveness and investment returns.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Onsite expectations currently vary by role and location and may evolve. The transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring may be restricted by laws and regulations applicable to certain criminal histories.

Requirements

• 12–15 years of experience in data, product management, and cross-functional business work.
• A strong track record of delivering projects on time and on budget.
• Exceptional relationship management and partnership-building experience.
• Comfort working in an ambiguous, matrixed, and regulated environment.
• Management and coaching expertise spanning entry-level employees through people managers.
• Exceptional verbal and written communication, presentation, and analytical skills.
• Demonstrated expertise in investigative analysis and techniques, or a desire to build investigative skillsets and learn proprietary methodologies.

Nice To Haves

• Executive briefing experience.

Responsibilities

• Define the optimal data strategy and business intelligence solutions.
• Build cross-functional partnerships to deliver the data strategy.
• Create a roadmap for implementing and governing the data solution.
• Establish reporting for BI, Global Security, and other senior leaders.
• Monitor trends in the case portfolio and identify areas for improvement.
• Evaluate vendor-partner effectiveness and the return on investment in vendor investments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed