Director, Background Investigations Strategic Initiatives and Operational Efficiency

Fidelity • Merrimack, NH

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About The Position

Fidelity’s Background Investigations team provides comprehensive global vetting of new hires, conducts extensive post-hire reviews, and pilots emerging investigation technology. The team works across the enterprise with partners including Talent Acquisition, Employee Relations, Legal, Risk, IT, and Procurement to help business units navigate complex hiring situations.

As Fidelity modernizes its technology, the Director will help define the team’s data strategy and assess current processes. The role builds partnerships to improve cross-functional operations, establishes operational health metrics, and develops technology solutions that support the team’s long-term success. The leader is accountable for defining the data strategy and business intelligence (BI) solutions, creating and governing an implementation roadmap, establishing reporting for BI, Global Security, and other senior leaders, monitoring case-portfolio trends, and evaluating vendor effectiveness and investment return.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite requirements vary by role and location and may change as the rollout continues; the transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. The role is categorized under Security. Fidelity’s business is subject to laws and regulations that may restrict hiring or association with individuals with certain criminal histories.

Requirements

• 12–15 years of data, product management, and cross-functional business experience.
• A strong track record of delivering projects on time and on budget.
• Exceptional relationship management and partnership-building experience.
• Comfort working in an ambiguous, matrixed, and regulated environment.
• Management and coaching expertise, from entry-level employees to people managers.
• Exceptional verbal and written communication, presentation, and analytical skills.
• Expertise in investigative analysis and techniques, or willingness to build investigative skills and learn proprietary methodologies.

Nice To Haves

• Executive briefing experience.

Responsibilities

• Define the optimal data strategy and business intelligence solutions.
• Foster cross-functional partnerships to deliver the data strategy.
• Create the roadmap for implementing and governing the data solution.
• Establish reporting for BI, Global Security, and other senior leaders.
• Monitor trends in the case portfolio and identify areas for improvement.
• Evaluate vendor-partner effectiveness and the return on investment in company investments.
• Build partnerships to identify opportunities to improve day-to-day cross-functional operations, define operational health metrics, and develop technology solutions for long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed