Background Investigations Manager

Maricopa County • Madison, AZ

2d • Hybrid

About The Position

The Background Investigations Manager supports the integrity and quality of the hiring process by conducting, reviewing, and managing comprehensive background investigations of employment applicants. The role researches, gathers, verifies, and analyzes information from law enforcement and criminal databases, social networking sites, and other investigative resources. It performs quality-control reviews to ensure investigations meet established standards and deadlines, and responds to requests for expedited processing.

The manager compiles data, maintains records, tracks investigation progress, and prepares reports communicating findings. The position also administers databases exclusive to the Investigations Division, keeping system information and updates current and ensuring authorized users maintain appropriate licensing and meet applicable requirements. The role collaborates with department personnel and works independently to support efficient operations, high-quality investigative standards, and informed hiring decisions.

The position is based in an office setting. Hybrid or alternative work schedule options may be available after a six-month training period, based on business needs.

Requirements

• Five years of progressively responsible administrative experience, including one year in background investigations.
• Associate’s degree in Administration of Justice Studies, Public or Business Administration, or a closely related field; a combination of post-secondary education and/or job-related experience may substitute for minimum qualifications on a year-for-year basis.
• Must currently possess or be able to obtain a valid Arizona Driver's License at the time of hire.
• Must be able to obtain Criminal Justice Information System Network Terminal Operator Certification (TOC) Level D within six months.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and database systems.
• Sound independent judgment and ability to manage competing priorities accurately and with attention to detail in a fast-paced environment.
• Ability to travel to and from various county locations using personal or county-owned vehicles.
• Ability to move up to 20 pounds from the floor to the waist and push or pull up to 20 pounds up to 100 feet.
• Must pass the required pre-employment background and/or fingerprint investigation, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Nice To Haves

• Two or more years of responsible background and supervisory experience, with an emphasis on police background investigations.

Responsibilities

• Oversee, coordinate, and manage all aspects of background investigation processes.
• Prioritize and assign background investigations according to organizational needs and ensure completion within established timeframes.
• Maintain Investigations Division databases and ensure required training and licensing are maintained.
• Recommend policies, procedures, and practices based on current research, best practices, legal requirements, and organizational needs.
• Research, analyze, and track industry trends in best practices and innovation to support an equitable, effective, and efficient background process.
• Conduct workload assessments, analyze data, and recommend process improvements to management.
• Identify and report issues and problems related to systems and processes to management.
• Conduct, review, and manage comprehensive background investigations of employment applicants.
• Perform quality-control reviews and respond to requests for expedited processing.
• Compile data, maintain accurate records, track investigation progress, and prepare reports communicating findings and results.
• Administer Investigations Division databases, keeping system information and updates current and ensuring authorized users maintain appropriate licensing and meet applicable requirements.

Benefits

• Tuition reimbursement
• Hybrid and alternative work schedule options, subject to business needs and completion of the six-month training period
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for the employee and qualifying dependents
• Child care benefits, including access to Maricopa County Kids Club
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% monthly contribution rate with a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree