Backend Senior Software Engineer, CX Engineering(Hybrid)

Cisco•San Jose, NC

1d•$167,700 - $245,200•Hybrid

About The Position

Advanced experienced professional using best practices and knowledge of internal or external business issues to improve products or services. As a Senior Software Engineer, you will join our growing team to design and deliver robust, scalable software solutions that enable customers to maximize the value of their Cisco technology investments. You will own the full software development lifecycle—from technical design and backend architecture to deployment—while ensuring high reliability and fault tolerance in distributed systems. Beyond technical execution, you will collaborate closely with internal stakeholders to drive deployment and optimization strategies while mentoring junior engineers to elevate the team’s collective technical expertise. This role is uniquely exciting as it places you at the intersection of complex cloud-native engineering and direct customer impact, allowing you to solve mission-critical challenges at scale. You will serve as a technical anchor, balancing high-level architectural contributions with hands-on development to build lasting solutions for our global customer base.

Requirements

Bachelor’s degree in Computer Science (or equivalent field) with 7+ years of experience in the full software development lifecycle (build, test, deploy), or Master’s degree with 4+ years of related experience, or PhD with 1+ year of related experience.
Experience in backend development coding in Python, Go, Node.js, Java, or Rust.
Experience developing REST or GraphQL APIs.
Experience with relational or NoSQL databases including schema design and query optimization.
Experience with messaging or event-streaming technologies such as Kafka or AWS SQS/SNS.
Experience with CI/CD workflows, with prior exposure to building or maintaining pipelines and resolving deployment failures.
Experience with cloud infrastructure and container orchestration, specifically AWS, Kubernetes, Docker, and infrastructure-as-code (Terraform, CloudFormation).
Demonstrated experience applying AI-assisted development tools or AIOps practices to improve engineering efficiency.

Nice To Haves

Experience in software development within distributed production environments.
Expertise in large-scale data ingestion, transformation (ETL/ELT), and real-time streaming/Change Data Capture (CDC) technologies.
Strong familiarity with observability practices, including metrics, logging, distributed tracing, and alerting for complex systems.
Proficiency in modern frontend technologies and frameworks (e.g., Angular, React).

Responsibilities

Design and deliver robust, scalable software solutions.
Own the full software development lifecycle—from technical design and backend architecture to deployment.
Ensure high reliability and fault tolerance in distributed systems.
Collaborate closely with internal stakeholders to drive deployment and optimization strategies.
Mentor junior engineers to elevate the team’s collective technical expertise.
Serve as a technical anchor, balancing high-level architectural contributions with hands-on development.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (for non-sales roles)
Performance-based incentive pay (for sales roles)
Grants of Cisco restricted stock units