Backend Senior Software Engineer, CX Engineering(Hybrid)
About The Position
The application window is expected to close on: 09/27/2026. This role follows a hybrid work model, with in-office attendance of at least two days per week in Research Triangle Park (RTP), NC or San Jose, CA. Cisco’s Customer Experience (CX) Engineering organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners wherever they connect with Cisco. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success. The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact. The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency. This is an advanced experienced professional role using best practices and knowledge of internal or external business issues to improve products or services.
Requirements
- Bachelor’s degree in Computer Science (or equivalent field) with 7+ years of experience in the full software development lifecycle (build, test, deploy), or Master’s degree with 4 + years of related experience, or PhD with 1+ year of related experience.
- Experience in backend development coding in Python, Go, Node.js, Java, or Rust.
- Experience developing REST or GraphQL APIs.
- Experience with relational or NoSQL databases including schema design and query optimization.
- Experience with messaging or event-streaming technologies such as Kafka or AWS SQS/SNS.
- Experience with CI/CD workflows, with prior exposure to building or maintaining pipelines and resolving deployment failures.
- Experience with cloud infrastructure and container orchestration, specifically AWS, Kubernetes, Docker, and infrastructure-as-code (Terraform, CloudFormation).
- Demonstrated experience applying AI-assisted development tools or AIOps practices to improve engineering efficiency.
Nice To Haves
- Experience in software development within distributed production environments.
- Expertise in large-scale data ingestion, transformation (ETL/ELT), and real-time streaming/Change Data Capture (CDC) technologies.
- Strong familiarity with observability practices, including metrics, logging, distributed tracing, and alerting for complex systems.
- Proficiency in modern frontend technologies and frameworks (e.g., Angular, React).
Responsibilities
- Design and deliver robust, scalable software solutions that enable customers to maximize the value of their Cisco technology investments.
- Own the full software development lifecycle—from technical design and backend architecture to deployment—while ensuring high reliability and fault tolerance in distributed systems.
- Collaborate closely with internal stakeholders to drive deployment and optimization strategies.
- Mentor junior engineers to elevate the team’s collective technical expertise.
- Serve as a technical anchor, balancing high-level architectural contributions with hands-on development to build lasting solutions for our global customer base.
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- Flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (for non-sales roles)
- Performance-based incentive pay (for sales roles)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
