Back Server

The Lodge at Blue Sky•Wanship, UT

5d•Onsite

About The Position

The Back Server reports directly to the F&B Management Team and helps ensure guests have an excellent dining experience by carefully checking, arranging, and presenting meals and beverages. The role involves anticipating guest needs, delivering items accurately, maintaining restaurant cleanliness and organization, communicating with management and culinary staff, responding to guest requests, and following service, safety, and quality standards. The position also includes completing closing duties and may involve off-property venues, winter travel over snow and ice, and picnic setup for guests during spring and summer operations.

Requirements

Extended experience providing service in a fine-dining environment.
Remain calm during busy periods and treat guests and team members respectfully.
Professional, polished service, etiquette, and protocol skills and knowledge.
Satisfactorily communicate in English with guests, management, and coworkers.
Current food-handling certificate.
Current alcohol-serving certification.
Ability to communicate legibly and provide written communication in English using correct spelling and grammar.
Anticipate and understand guests’ service needs while remaining calm and courteous.
Stay organized, maintain concentration, think clearly, and make concise decisions under pressure while serving guests.
Focus attention on details.
Maintain coordination and timing while serving orders quickly.
Endure frequent physical movement and exert physical effort when setting up rooms to event standards.
Work cohesively with coworkers as part of a team.
Stand and walk for up to 12 hours.
Complete drivers training.
Set up picnics for guests during spring and summer operations.
Perform frequent or occasional reaching, bending, pushing, pulling, twisting, lifting, and climbing.
Perform frequent grasping, turning, and finger-dexterity tasks; stand and walk for long periods.
Lift and carry up to 25 pounds frequently.
Meet constant vision demands involving small print and frequent demands to see small details and objects clearly beyond arm’s reach.
Meet constant hearing and communication demands, including speaking by telephone or two-way radio, responding to the public, conversing with staff, and hearing fire alarms and emergency equipment.

Nice To Haves

High school graduate or equivalent and some college.
Certification of previous training in liquor, wine, and food service.
Previous serving and bartending training.
Forbes Five Star Service Training or experience.
Prior training in guest relations.

Responsibilities

Anticipate guests’ needs by observing body language, eye contact, and engagement.
Ensure delivered items are 100% accurate for each table.
Maintain restaurant organization and cleanliness.
Communicate operational, ordering, and logistical needs to the F&B Management and Culinary teams.
Listen and respond positively to guest questions, concerns, and requests, using applicable processes to resolve issues and build trust.
Thank guests and provide a genuine farewell.
Comply with quality assurance expectations and standards.
Report employee, guest, or vendor incidents and accidents to management when they occur.
Follow state and local laws governing service, including last-call times.
Follow company and department safety and security policies and procedures.
Complete closing duties, including storing and breaking down goods, cleaning equipment and areas, returning equipment, restocking, turning off lights, locking doors, and completing the daily cleaning checklist.
Complete drivers training.
Set up picnics for guests during spring and summer operations.
Travel to some off-property venues and travel in winter conditions involving snow and ice.