Back Server

The Lodge at Blue Sky•Wanship, UT

6d•Onsite

About The Position

The Back Server reports directly to the F&B Management Team and helps provide guests with an excellent dining experience by carefully checking, arranging, and presenting their meals and beverages. The role involves attentive, intuitive service; anticipating guest needs; ensuring the accuracy of items delivered; maintaining restaurant cleanliness and organization; and coordinating with management and the culinary team. The Back Server responds to guest questions and requests, follows service and safety standards and applicable alcohol-service laws, reports incidents, and completes restaurant closing and cleaning duties. The position requires extended fine-dining service experience, polished service skills, current food-handling and alcohol-serving certifications, and the ability to communicate effectively in English. The Back Server must remain composed and courteous during busy periods, work cohesively with colleagues, and maintain attention to detail while serving. Duties may include event-room setup and setting up guest picnics during spring and summer operations. Travel to some off-property venues is required, including travel in winter conditions.

Requirements

Extended experience providing service in a fine-dining environment.
Ability to remain calm during busy periods and treat guests and team members respectfully.
Professional, polished service, etiquette, and protocol skills and knowledge.
Ability to communicate in English with guests, management, and coworkers so they can understand.
Current food-handling certificate.
Current alcohol-serving certification.
Ability to communicate legibly, including written communication.
Ability to anticipate and understand guests’ service needs while remaining calm and courteous.
Ability to stay organized, concentrate, think clearly, and make concise decisions under pressure.
Strong attention to detail.
Ability to maintain coordination and timing while serving orders quickly.
Ability to perform abundant physical movements and exert physical effort setting up rooms to specified standards.
Ability to communicate in English orally and in writing using correct spelling and grammar.
Ability to stand and walk for up to 12 hours.
Completion of drivers training.
Ability to travel to some off-property venues and travel through snow and ice in winter.
Ability to perform frequent or occasional reaching, bending, pushing, pulling, twisting, lifting, and climbing.
Ability to grasp, turn, and perform finger-dexterity tasks.
Ability to stand and walk for long periods.
Ability to lift and carry up to 25 pounds frequently.
Vision sufficient to view small print and see small details and objects clearly beyond arm’s reach.
Hearing sufficient to use a telephone or two-way radio, respond to the public, converse with staff, and hear fire alarms and emergency equipment.

Nice To Haves

High school graduation or equivalent and some college.
Certification of previous training in liquor, wine, and food service.
Previous serving or bartending training.
Forbes Five Star Service training or experience.
Prior guest-relations training.
Experience setting up picnics for guests during spring and summer operations.

Responsibilities

Provide intuitive, attentive dining service and anticipate guests’ needs.
Ensure all items delivered to tables are accurate.
Maintain the restaurant’s organization and cleanliness.
Communicate operational, ordering, and logistical needs to F&B Management and the Culinary team.
Listen and respond positively to guest questions, concerns, and requests, using applicable brand or property processes to resolve issues and build trust.
Thank guests sincerely and provide a fond farewell.
Comply with quality assurance expectations and standards.
Report employee, guest, or vendor incidents and accidents to management when they occur.
Follow state and local laws governing service, including last-call times.
Follow company and department safety and security policies and procedures.
Complete closing duties, including storing and breaking down reusable goods, cleaning equipment and areas, returning equipment, restocking, turning off lights, locking doors, and completing the daily cleaning checklist.
Maintain good coordination and timing while serving orders promptly.
Work cohesively with coworkers as part of a team.
Set up rooms to event-specific standards and set up guest picnics during spring and summer operations.
Travel to some off-property venues, including in winter weather conditions.