Back Office Specialist- Home Health

Buena Vista Hospice•Los Angeles, CA

3d•Onsite

About The Position

Buena Vista Home Health, Palliative Care & Hospice (BV) provides positive, life-changing services that have touched the lives of thousands of individuals in the Ventura & Los Angeles Counties. At BV, our culture is nurtured by our core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk, Customer Second, and Ownership. Your growth is important to us. We set individual and team goals to ensure that we continue to grow together and serve our patients & their families at the highest standard. Join a dynamic company that believes in a team approach and focuses on doing what is best for our patients. As a Back Office Specialist with Buena Vista, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.

Requirements

Healthcare experience, preferably in referrals/intake in a home health or hospice environment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Nice To Haves

A nursing background is preferred but not required.

Responsibilities

Answer and manage incoming calls, messages, and correspondence.
Greet and assist patients, visitors, and staff in a professional manner.
Maintain office supplies, equipment, and general clerical functions.
Manage incoming/outgoing mail and document processing.
Coordinate all aspects of patient referrals and intake processes.
Verify insurance, obtain authorizations, and support reimbursement activities.
Communicate with patients, families, and referral sources to ensure seamless admissions.
Maintain accurate referral and intake records.
Coordinate clinician schedules and territory assignments.
Maintain staff availability, productivity.
Process schedule changes, missed visits, and workflow updates.
Provide staffing solutions to support patient care needs.
Perform data entry, pre and final bill check for billing and reimbursement.
Maintain accurate patient insurance information and perform monthly re-eligibility checks.
Maintain compliance with HIPAA, Medicare, and regulatory requirements.
Ensure confidentiality of patient and organizational information.
Support continuous process improvement and quality initiatives.
Provide cross-functional support across administrative, intake, and scheduling functions.
Participate in meetings and other operational activities.
Perform additional duties as assigned.