Back Office Specialist- Home Health

Buena Vista Home Health, Palliative Care & Hospice•Los Angeles, CA

4d•$25 - $29•Onsite

About The Position

The Back Office Specialist is responsible for supporting the administrative, intake, scheduling, and business office functions of the home health agency. This role ensures efficient coordination of patient intake, staffing, billing support, and office operations while maintaining compliance with regulatory requirements. The position serves as a central point of communication for patients, families, referral sources, and staff, ensuring seamless coordination of care and operational workflows.

Requirements

Healthcare experience, preferably in referrals/intake in a home health or hospice environment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Nice To Haves

A nursing background is preferred but not required.

Responsibilities

Answer and manage incoming calls, messages, and correspondence.
Greet and assist patients, visitors, and staff in a professional manner.
Maintain office supplies, equipment, and general clerical functions.
Manage incoming/outgoing mail and document processing.
Coordinate all aspects of patient referrals and intake processes.
Verify insurance, obtain authorizations, and support reimbursement activities.
Communicate with patients, families, and referral sources to ensure seamless admissions.
Maintain accurate referral and intake records.
Coordinate clinician schedules and territory assignments.
Maintain staff availability, productivity.
Process schedule changes, missed visits, and workflow updates.
Provide staffing solutions to support patient care needs.
Perform data entry, pre and final bill check for billing and reimbursement.
Maintain accurate patient insurance information and perform monthly re-eligibility checks.
Maintain compliance with HIPAA, Medicare, and regulatory requirements.
Ensure confidentiality of patient and organizational information.
Support continuous process improvement and quality initiatives.
Provide cross-functional support across administrative, intake, and scheduling functions.
Participate in meetings and other operational activities.
Perform additional duties as assigned.