000220 - Medical Assistants - Back Office Medical Assistant

Panoramic Health•Surprise, AZ

About The Position

The Back Office Medical Assistant reports to the office manager and performs both administrative and clinical medical-assisting work. Duties include patient check-in and check-out, phone support, insurance verification, appointment scheduling, collecting patient payments, rooming and interviewing patients, and providing instructions as directed by a physician, physician assistant, or nurse practitioner. The role also handles provider and pharmacy correspondence, medical-record requests, patient intake and vital signs, provider support during examinations and procedures, and diagnostic testing. The position uses athenaClinicals to document patient information, manage clinical inboxes and appointment reminders, and maintain patient records. The Medical Assistant supports referrals and arrangements for laboratory studies and imaging, communicates results or instructions as directed by a provider, processes medication authorizations and refills, and helps maintain accurate office cash transactions. The role requires sound judgment in challenging situations and may occasionally include training other medical support staff or students. Other duties may be assigned as required.

Requirements

Completion of an accredited Medical Assistant program.
At least one year of relevant medical assistant experience in a physician's office.
Broad understanding of clinical operations and physician-office practice.
Experience with athenaClinicals electronic health record.
Ability to perform basic patient-data entry in athenaClinicals and use Microsoft Office.
Ability to use a computer, calculator, and copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic, and treatment-room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficiency with general math skills.
Ability to comply with HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current Medical Assistant certification from the American Association of Medical Assistants (AAMA) or an equivalent certification organization.
Current CPR certification.
Nephrology medical-office or dialysis experience.
Experience with other secure clinical communication and billing applications, such as PMD soft.

Responsibilities

Greet patients and perform accurate, timely check-in and check-out procedures.
Collect copayments and outstanding balances; print patient orders and educational materials; schedule procedures; obtain insurance-card and payment-guarantor information; and check insurance eligibility.
Answer calls, schedule appointments, and maintain assigned clinical inboxes in athenaClinicals, following the organization's phone-etiquette standards.
Room patients and complete intake, including vital signs, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
Assess and document patient symptoms, reactions, and physical condition in athenaClinicals.
Determine the priority and appropriate response level for patient phone calls and portal messages; consult providers and document appropriately.
Collect specimens and follow CLIA regulations.
Assist with referrals to specialty care and coordinate ordered imaging or laboratory studies with others to ensure patients are appropriately prepared.
Call patients with test results or instructions as directed by a physician, physician assistant, or nurse practitioner.
Prepare for office visits and prepare lab work in patient charts.
Call patients with lab-work reminders two weeks before appointments.
Scan and attach patient medical records and administrative documents in athenaClinicals.
Review and process incoming faxes and laboratory reports that are not received electronically.
May help prepare payment batches and maintain accurate office cash transactions.
Process medication authorizations and refills; organize the drug sample closet and appropriately discard expired medications.
Reschedule patients as appropriate, maintain the athenaClinicals automated appointment reminder system, and schedule patients from the appointment waitlist when feasible.
Use sound judgment when handling challenging and stressful situations.
May occasionally train other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.