000220 - Medical Assistants - Back Office Medical Assistant

Panoramic Health•Goodyear, AZ

About The Position

The Back Office Medical Assistant performs both administrative and clinical medical-assisting duties in a physician office and reports to the office manager. The role supports patient visits and office operations through patient check-in and check-out, appointment scheduling, insurance verification, payment collection, patient intake, clinical documentation, provider assistance, diagnostic testing, and coordination of ordered services. The Medical Assistant also handles patient communications and records, processes medication authorizations and refills, and maintains clinical and administrative information in athenaClinicals.

Requirements

Completion of an accredited Medical Assistant program.
At least one year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
Experience with athenaClinicals electronic health record.
Ability to perform basic patient data entry in athenaClinicals and use Microsoft Office.
Ability to use a computer, calculator, and copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic, and treatment room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficiency with general math skills.
Comply with HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current Medical Assistant certification from the American Association of Medical Assistants (AAMA) or an equivalent certification organization.
Current CPR certification.
Nephrology medical office or dialysis experience.
Experience with other secure clinical communication and billing applications such as PMD soft.

Responsibilities

Greet patients and accurately and promptly perform check-in and check-out procedures.
Collect copays and outstanding patient balances; obtain insurance card and payment guarantor information; check insurance eligibility; print patient orders and educational materials; and schedule procedures.
Answer phone calls promptly, schedule appointments, maintain assigned clinical inboxes in athenaClinicals, and follow Panoramic Health phone etiquette standards.
Room patients and complete intake, including obtaining vital signs, allergies, medication reconciliation, and recent flu and pneumonia vaccination information.
Assess patient symptoms, reactions, and physical condition, and record data in athenaClinicals.
Determine the priority and appropriate response level for patient phone calls and portal messages; consult with a physician, physician assistant, or nurse practitioner and document appropriately.
Collect specimens and follow CLIA regulations.
Assist with referrals to specialty care and coordinate laboratory studies or imaging as ordered by a physician, physician assistant, or nurse practitioner.
Call patients with test results or instructions provided by a physician, physician assistant, or nurse practitioner.
Prepare for office visits and prepare lab work in patient charts; call patients to remind them about lab work two weeks before appointments.
Scan and attach patient medical records and administrative documents in athenaClinicals; review and process incoming faxes and flow labs that are not sent electronically.
May help prepare payment batches and maintain accurate office cash transactions.
Process medication authorizations and refills; organize the drug sample closet and appropriately discard expired medications.
Reschedule patients as appropriate using athenaClinicals’ automated appointment reminder system; maintain the appointment waitlist and schedule from it when feasible.
Use sound judgment when handling challenging and stressful situations.
May occasionally train other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.