Back of House Supervisor

PharmaCann•New York, NY

6d•Onsite

About The Position

PharmaCann is hiring a Back of the House Supervisor to manage policy and procedure, compliance, inventory, receiving orders, and other operational objectives of store operations. The role ensures dispensary employees are accountable for these responsibilities and manages the inventory team to improve accuracy, training, and execution of operational initiatives. The supervisor is an expert in inventory receiving, FIFO compliance, and order fulfillment. Pay starts at $24 per hour. The supervisor oversees inventory initiatives and day-to-day store operations, helps set strategic direction, ensures audit readiness, and establishes operational standards and procedures. In partnership with Human Resources and the General Manager, the role supports recruiting, onboarding, training, performance reviews, succession planning, coaching, and discipline. It provides leadership and support to team members and may assist in other operational functions, including call center, sales consulting, outreach, security, delivery, and visual merchandising. The position operates in a professional retail store environment and uses standard office equipment. It requires weekend, night, overtime-as-needed, and holiday availability, as well as a flexible schedule. Some travel may be required. Physical activities include speaking and listening, prolonged standing or sitting, frequent walking, using hands or feet, reaching, and potentially lifting up to 50 pounds. Work outdoors and in inclement weather may be required.

Requirements

Must be at least 21 years old, or meet the applicable state-regulation age requirement.
At least 2 years of experience supervising training, quality, and customer service in retail.
At least 4 years of retail experience, including a combination of front-end and/or inventory responsibilities.
Skilled in Google and/or Microsoft Office Suite.
Experience with significant profit-and-loss responsibility.
Strong knowledge of retail technology platforms and systems.
Strong analytical skills to assess data, facts, and figures and develop strategies to improve the business.
Ability to communicate proficiently verbally and in writing.
Proven ability to lead teams.
Relationship management capability.
Performance management capability.
Personal effectiveness and credibility.
Able to perform the essential duties satisfactorily, including the listed physical requirements.

Nice To Haves

Bachelor’s degree in business, operations management, or a related field.
Store management experience.
One year of PharmaCann supervisory experience may be considered in lieu of the two years of supervisory experience.

Responsibilities

Oversee and execute inventory initiatives outlined on the master calendar.
Ensure day-to-day store operations run smoothly and deliver results and strategic direction through the store team.
Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
Ensure the store is audit compliant and achieves acceptable scores.
Establish and implement operational policies, standards, and procedures for retail staff.
Ensure compliance with store safety and security policies and procedures.
Collaborate with other managers to achieve organizational goals.
Partner with Human Resources to interview, recruit, and hire employees to fill open positions in a timely manner.
Train managers and employees on operational standards using SOPs, compliance audits, company policies, and state policies and procedures.
Develop and maintain a training calendar and ensure associate onboarding and new-hire training are completed.
Provide continuous training and development through training curriculums that promote consistency across stores.
Write and deliver team members’ performance reviews in partnership with the General Manager; determine succession plans and develop team members’ strengths and improvement areas.
Manage performance, coach, and discipline team members in partnership with the General Manager and Human Resources.
Maintain organized and professional documentation of employee issues.
Provide leadership, training, guidance, and support that foster continuous learning and improvement in store performance.
Assist with other assigned duties and operational functions, including call center, sales consulting, outreach, security, delivery, and visual merchandising.
Project a positive image of the organization to employees, customers, the industry, and the community.
Embody PharmaCann’s culture, values, purpose, goals, and key objectives.