Back of House Supervisor

PharmaCann • New York City, NY

6d • Onsite

About The Position

The Back of House Supervisor manages policy and procedure, compliance, inventory, order receiving, and other operational objectives for PharmaCann store operations. The role ensures dispensary employees are accountable to these responsibilities and manages the inventory team to improve accuracy, training, and execution of operational initiatives. The supervisor is an expert in inventory receiving, FIFO compliance, and order fulfillment. Pay starts at $24 per hour.

This position operates in a professional retail store environment and routinely uses standard office equipment, including computers, phones, and photocopiers. The schedule requires weekends, nights, overtime as needed, holidays, and flexible availability. Some travel may be required. The employee may also work outdoors and/or in inclement weather and must be able to perform the essential duties satisfactorily.

Requirements

• Must be at least 21 years old, or meet applicable state regulations.
• At least 2 years of experience supervising training, quality, and customer service in retail; 1 year of PharmaCann supervisory experience may substitute for 2 years of supervisory experience.
• At least 4 years of retail experience, including a combination of front-end and/or inventory responsibilities.
• Skilled in Google and/or Microsoft Office Suite.
• Experience with significant P&L responsibility.
• Strong knowledge of retail technology platforms and systems.
• Strong analytical skills to assess data, facts, and figures and develop strategies to improve the business.
• Ability to communicate proficiently verbally and in writing.
• Proven ability to lead teams.
• Relationship management skills.
• Performance management skills.
• Personal effectiveness and credibility.
• Ability to speak and listen, stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and lift up to 50 pounds.
• Ability to work weekends, nights, holidays, and overtime as needed, with flexible availability; some travel may be required.

Nice To Haves

• Bachelor’s degree in business, operations management, or a related field.
• Store management experience.

Responsibilities

• Oversee and execute inventory initiatives outlined on the master calendar.
• Ensure day-to-day store operations run smoothly and deliver results and strategic direction through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
• Ensure the store is audit compliant and achieves acceptable scores.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Ensure compliance with store safety and security policies and procedures.
• Collaborate with other managers to achieve organizational goals.
• Partner with Human Resources to interview, recruit, and hire employees to fill open positions in a timely manner based on store performance and volume.
• Train managers and employees on operational standards using SOPs, compliance audits, and company and state policies and procedures.
• Develop and maintain a training calendar and ensure associate onboarding and new-hire training are complete.
• Provide continuous training and development using curriculums that promote consistency across stores.
• Write and deliver performance reviews in partnership with the General Manager to determine succession plans and develop team members’ strengths and improvement areas.
• Manage performance, coach, and discipline team members for performance issues or violations of company and compliance policies in partnership with the General Manager and Human Resources.
• Maintain organized, professional documentation of employee issues.
• Provide leadership, training, guidance, and support to foster continuous learning and improve store performance.
• Assist with other operational duties as assigned, including call center, sales consulting, outreach, security, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, the industry, and the community.
• Embody PharmaCann’s culture, values, and tenets and support its purpose, goals, and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed