Back of House Supervisor - Las Colinas

Pet Paradise•Irving, TX

About The Position

Pet Paradise is seeking a pet-loving leader with growth potential to supervise resort associates and playtime coordinators. The supervisor leads, trains, and coaches employees according to company standards and supports the management team with training, work assignments, coaching, and performance reviews. The role also involves documenting hazards or behavioral concerns, helping team members complete required courses and training guides, and performing other duties as assigned. The position includes hands-on care for guests, including maintaining clean suites and guest areas, feeding and exercising pets, and providing daily care. It requires physical work such as pet handling, walking, cleaning, and suite maintenance. The supervisor must be comfortable working with dogs of all sizes and able to lift up to 60 pounds. The schedule may include days, nights, weekends, holidays, and peak periods. The starting rate is $16.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date. Pet Paradise operates more than 60 locations in operation or under development across ten states. The company describes itself as a full-service pet care destination offering pet day camp, grooming, veterinary care, and overnight boarding.

Requirements

High school diploma or GED, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong organizational, cash management, and sales skills.
Comfortable leading by example and managing hands-on tasks.
Comfortable working around dogs of all sizes and physically able to lift up to 60 pounds.
Exceptional communication and interpersonal skills.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver's license and ability to pass a criminal background check.

Nice To Haves

Prior supervisory experience is highly preferred.

Responsibilities

Directly supervise Resort Associates and Playtime Coordinators, including leading, training, and coaching them according to company standards, policies, and guidelines.
Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
Report and document potential hazards or behavioral problems involving guests or employees to the management team.
Maintain cleanliness of suites and guest areas; feed, exercise, and provide daily care for guests.
Assist new and existing team members with required LMS courses and training guides.
Perform additional duties as required by the management team.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, offering hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Hourly pay increases of $0.50 six months after hire and an additional $0.50 on the annual anniversary date.