Back of House Supervisor - Coconut Creek
About The Position
Pet Paradise is seeking a pet-focused leader with growth potential to supervise resort associates and playtime coordinators. The role involves leading, training, and coaching employees according to company standards, policies, and guidelines, and assisting the management team with training, work assignments, direction, coaching, and performance reviews. The supervisor reports potential hazards and behavioral problems involving guests or employees to the management team and documents them. The position also involves maintaining clean suites and guest areas and feeding, exercising, and providing daily care for guests. The supervisor helps team members complete required learning management system (LMS) courses and training guides and performs additional duties as required by management. This is a physically active position involving pet handling, walking, cleaning, and suite maintenance. The role requires flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times. Starting pay is $16.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.
Requirements
- High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
- Strong organizational, cash management, and sales skills.
- Comfortable leading by example and managing tasks hands-on.
- Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
- Exceptional communication and interpersonal skills.
- Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
- Valid driver's license.
- Ability to pass a criminal background check.
Nice To Haves
- Prior supervisory experience is highly preferred.
Responsibilities
- Directly supervise Resort Associates and Playtime Coordinators by leading, training, and coaching them according to company standards, policies, and guidelines.
- Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
- Report and document potential hazards or behavioral problems involving guests or employees to the management team.
- Maintain cleanliness of suites and guest areas.
- Feed, exercise, and provide daily care for all guests.
- Assist new and existing team members in completing required LMS courses and training guides.
- Perform additional duties as required by the management team.
Benefits
- Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities companywide.
- Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
- Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
- Complimentary Pet Day Camp for employees' dogs.
- 30 days of complimentary pet boarding, excluding holidays.
- On-demand pay through DailyPay.
- Discounted veterinary care and grooming services, depending on location.
- Dog and cat adoption assistance.
- Fitness reimbursement.
- Paid time off for full-time and part-time employees.
- 401(k) savings plan with company match.
- Health, dental, and vision insurance for full-time employees.
- Employee Assistance Program with an added mental health benefit, available to all employees.
- Starting rate of $16.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
