Back of House Supervisor - Pooler

Pet Paradise•Pooler, GA

About The Position

Pet Paradise is seeking a pet-loving leader with supervisory experience and growth potential to serve as a Resort Supervisor. The role directly supervises Resort Associates and Playtime Coordinators, provides hands-on training and coaching, and supports the management team with employee development, work assignments, and performance reviews. The supervisor also helps ensure guests receive daily care and that suites and guest areas remain clean, safe, and well maintained. The position involves substantial physical work, including handling pets, walking, cleaning, and suite maintenance. The starting rate is $16.50 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date. The position offers career development opportunities through leadership, dog training, and grooming academies. Employees may also receive complimentary pet day camp, boarding, and other pet-care discounts. Certain benefits depend on employment status; health, dental, and vision insurance are listed for full-time employees, while paid time off is available to both full-time and part-time employees. Pet Paradise provides resort-style pet day camp and care, grooming, veterinary care, and overnight boarding. The company operates or is developing more than 60 locations across ten states. It is a drug-free, smoke-free, equal opportunity employer and states that reasonable accommodations may be made for employees with disabilities.

Requirements

High school diploma or GED, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong organizational, cash management, and sales skills.
Comfort leading by example and managing hands-on tasks.
Comfort being around dogs of all sizes and ability to lift up to 60 pounds.
Exceptional communication and interpersonal skills.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver's license.
Ability to pass a criminal background check.

Nice To Haves

Prior supervisory experience is highly preferred.

Responsibilities

Directly supervise Resort Associates and Playtime Coordinators, including leading, training, and coaching them according to company standards, policies, and guidelines.
Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
Report and document potential hazards or behavioral problems involving guests or employees to the management team.
Maintain cleanliness of suites and guest areas.
Feed, exercise, and provide daily care for guests.
Help new and existing team members complete required LMS courses and training guides.
Perform additional duties as required by the management team.

Benefits

Eligibility to apply for the Unleashed Leadership Academy, with hands-on leadership training and opportunities for Supervisor and Assistant Manager roles.
Eligibility to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Eligibility to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting pay of $16.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.