Back Door Guard - w. Experience Flexible Schedule

Hotel Monteleone•New Orleans, LA

10h•Onsite

About The Position

This position requires a flexible schedule that can work AM/PM and overnight shifts which includes weekend and holiday scheduling. The Back Door Guard maintains a safe and secure environment for guest and associates my monitoring premises and personnel. Essential Functions To perform the Back Door Guard position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Requirements

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team's efforts to succeed; recognize accomplishments of other team members
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; ability to read and interpret written information
Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results
Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision
Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness
Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals
Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; build a diverse workforce
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values
Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity
Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events
Attendance and Punctulity - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability - Follow instructions, responds to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed
Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
Effectively interact and communicate with people from diverse backgrounds
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Write routine reports and correspondence
Speak effectively to present information before groups of guests, customers or associates of the hotel
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio and percent
Apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form
Deal with problems involving several concrete variables in standardized situations
Regularly lift and /or move up to 50 pounds
Occasionally lift and/or move up to 100 pounds
Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear
Occasionally stoop, kneel, crouch or crawl
Sit for extended periods of time
A high school diploma or general education degree (GED)
At least one (1) year of customer service experience
At least one (1) year of security or surveillance experience preferably in hospitality

Responsibilities

Patrol security cameras to prevent and detect signs of intrusion and ensure security of doors, windows and gates
Answer alarms and investigate disturbances
Monitor and authorizes entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises
Conduct and log random searches
Update Security Logs with activities and irregularities
Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons
Warn persons of rule infractions or violations or evict violators from premises
Ensure all interactions at the Security window with associates and visitors are of professional nature
Other duties as assigned

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