Banquet Hsmn Supervisor Flexible Schedule w/exp

Hotel Monteleone • New Orleans, LA

7d • Onsite

About The Position

The Banquet Houseman Supervisor is responsible for overseeing banquet houseman staff, ensuring that banquet rooms are set up and refreshed according to standards. This role involves assigning duties, investigating complaints, performing cleaning duties, and making recommendations for service improvement. The position requires strong leadership, customer service, problem-solving, and interpersonal skills, along with the ability to work effectively in a team and manage change. The supervisor must also adhere to hotel policies, ethical standards, and safety procedures.

Requirements

• A high school diploma or general education degree (GED).
• At least one (1) year of customer service experience.
• At least 1-year previous experience as a Banquet Houseman Supervisor in a luxury hotel.
• Ability to effectively interact and communicate in English with people from diverse backgrounds.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to communicate in the English language both verbally and in writing.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work indoors where the temperatures are controlled.
• Ability to safely navigate multiple flights of stairs.
• Ability to frequently lift and/or move 50 to 100 pounds.
• Ability to regularly stand and talk or hear.
• Ability to frequently walk, use hands to fingers, handle or feel and reach with hands and arms.
• Ability to occasionally stoop, kneel, crouch or crawl.

Nice To Haves

• Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Meet commitments.
• Assess own strengths and weaknesses.
• Pursue training and development opportunities.
• Strive to continuously build knowledge and skills.
• Share expertise with others.
• Identify and resolve problems in a timely manner.
• Gather and analyze information skillfully.
• Develop alternative solutions.
• Work well in group problem solving situations.
• Use reason even when dealing with emotional topics.
• Focus on solving conflict, not blaming.
• Maintain confidentiality.
• Listen to others without interrupting.
• Keep emotions under control.
• Remain open to the ideas of others and try new things.
• Speak clearly and persuasively in positive or negative situations.
• Listen and get clarification.
• Respond well to questions.
• Demonstrate group presentation skills.
• Participate in meetings.
• Balance team and individual responsibilities.
• Exhibit objectivity and openness to the views of others.
• Give and welcome feedback.
• Contribute to building a positive team spirit.
• Put success of team above own interests.
• Ability to build morale and group commitments to goals and objectives.
• Support team’s efforts to succeed.
• Recognize accomplishments of other team members.
• Write clearly and informatively.
• Edit and proof work for spelling and grammatical errors.
• Vary writing style to meet needs.
• Present numerical data effectively.
• Ability to read and interpret written information.
• Develop workable implementation plans.
• Communicate changes effectively.
• Build commitment and overcomes resistance.
• Prepare and support those affected by change.
• Monitor transition and evaluate results.
• Exhibit confidence in self and others.
• Inspire and motivate others to perform well.
• Effectively influence actions and opinions of others.
• Inspire respect and trust.
• Accept feedback from others.
• Provide vision and inspiration to peers and subordinates.
• Give appropriate recognition to others.
• Display passion and optimism.
• Mobilize others to fulfill the vision.
• Demonstrate knowledge of EEO policy.
• Show respect and sensitivity for cultural differences.
• Educate others on the value of diversity.
• Promote a harassment-free environment.
• Build a diverse workforce.
• Treat people with respect.
• Keep commitments.
• Inspire the trust of others.
• Work with integrity and ethically.
• Uphold hotel’s values.
• Follow policies and procedures.
• Complete administrative tasks correctly and on time.
• Support hotel’s goals and values.
• Benefit hotel through outside activities.
• Respect diversity.
• Develop strategies to achieve hotel’s goals.
• Understand hotel’s strengths & weaknesses.
• Analyze market and competition.
• Identify external threats and opportunities.
• Adapt strategy to changing conditions.
• Adapt to changes in the work environment.
• Manage competing demands.
• Change approach or method to best fit the situation.
• Ability to deal with frequent changes, delays or unexpected events.
• Consistently arrive at work on time.
• Ensure work responsibilities are covered when absent.
• Arrive at meetings and appointments on time.
• Follow instructions, respond to management direction.
• Take responsibility for own actions.
• Keep commitments.
• Commit to long hours of work when necessary to reach goals.
• Complete tasks on time or notify appropriate person with an alternate plan.
• Volunteer readily.
• Undertake self-development activities.
• Seek increased responsibilities.
• Take independent actions and calculated risks.
• Look for and takes advantage of opportunities.
• Ask for and offer help when needed.
• Display original thinking and creativity.
• Meet challenges with resourcefulness.
• Generate suggestions for improving work.
• Develop innovative approaches and ideas.
• Present ideas and information in a manner that gets others' attention.
• Display willingness to make decisions.
• Exhibit sound and accurate judgment.
• Support and explains reasoning for decisions.
• Include appropriate people in decision-making process.
• Make timely decisions.
• Set and achieve challenging goals.
• Demonstrate persistence and overcome obstacles.
• Measure self against standard of excellence.
• Take calculated risks to accomplish goals.
• Prioritize and plan work activities.
• Use time efficiently.
• Plan for additional resources.
• Set goals and objectives.
• Organize or schedule other people and their tasks.
• Develop realistic action plans.
• Approach others in a tactful manner.
• React well under pressure.
• Treat others with respect and consideration regardless of their status or position.
• Accept responsibility for own actions.
• Follow through on commitments.
• Demonstrate accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Apply feedback to improve performance.
• Monitor own work to ensure quality.
• Meet productivity standards.
• Complete work in timely manner.
• Strive to increase productivity.
• Work quickly.
• Observe safety and security procedures.
• Determine appropriate action beyond guidelines.
• Report potentially unsafe conditions.
• Use equipment and materials properly.

Responsibilities

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding set up service and equipment, and takes corrective action.
• Obtains list of rooms to be set up and list of rooms needing refresh to prepare work assignments.
• Makes recommendations to improve service and ensure more efficient operation.
• Performs cleaning duties.
• Examines building to determine need for repairs or replacement of furniture or equipment and makes recommendations to management.
• Issues supplies and equipment to workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED