Door Attendant (Flexible Schedule, Relief Employee)

Beacon Grand•San Francisco, CA

14h•Onsite

About The Position

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation. Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views. As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked guest services team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels. The Door Attendant is responsible for creating an exceptional first and last impression for all guests of Beacon Grand by delivering warm, gracious, and attentive service at the hotel entrance. This role welcomes guests upon arrival and departure, assists with doors, directions, and transportation coordination, and ensures a polished and seamless guest experience reflective of a luxury hospitality environment. The Door Attendant acknowledges all guests according to company standards, anticipates service needs, assists individuals with disabilities, and provides information regarding hotel facilities, services, and local destinations.

Requirements

Ability to work flexible shifts, including weekends, evenings, and holidays, with reliable and regular attendance.
Strong guest service skills with the ability to provide a refined, anticipatory, and personalized luxury experience.
Fluent in oral and written English.
Strong verbal communication and interpersonal skills with the ability to engage professionally with guests, residents, and team members.
Knowledge of local establishments, attractions, businesses, transportation options, and the surrounding community.
Ability to exercise tact, discretion, professionalism, and sound judgment in a variety of guest service situations.
Ability to remain calm, courteous, and service-focused in a fast-paced, high-traffic luxury hotel environment.
Ability to work collaboratively with valet, bell, front office, housekeeping, engineering, and security teams.
Strong awareness of hotel entrance safety, guest privacy, and service etiquette.
High school diploma or equivalent required.
Must be able to remain on feet for extended periods during the shift.
Must be able to work indoors and outdoors for prolonged periods and in varying weather conditions.
Must be able to assist guests in and out of vehicles and support light luggage handling when needed.
Must be able to push, pull, and carry items and exert physical effort consistent with guest arrival and departure services.
Must be able to see guests, vehicles, and objects at close range and at a distance.
Must be able to respond quickly to guest needs and changing traffic conditions at the hotel entrance.

Nice To Haves

1–2 years of experience in hotel guest services, door service, valet, bell service, or front office operations preferred.
Previous lifestyle or luxury hotel experience preferred.

Responsibilities

Welcome all guests, residents, and visitors at the hotel entrance with a warm, professional, and engaging demeanor.
Open and close doors for guests entering and leaving the hotel and assist with ingress and egress in a courteous and attentive manner.
Create a gracious first and last impression by acknowledging guests promptly and providing personalized service whenever possible.
Anticipate guest needs and offer assistance proactively, including directions, transportation support, and coordination with Bell Services when luggage assistance is needed.
Assist guests with arriving and departing vehicles in accordance with hotel procedures and safety standards.
Coordinate closely with Valet, Bell, Front Office, and Security teams to ensure smooth guest arrivals and departures.
Recognize returning and VIP guests and extend a warm, professional welcome back to the hotel.
Provide accurate information regarding hotel outlets, amenities, services, events, and hours of operation.
Offer knowledgeable recommendations regarding local restaurants, entertainment, shopping, attractions, and transportation options.
Assist guests with disabilities by providing appropriate accommodations and assistance in accordance with hotel standards and guest preferences.
Monitor the front entrance and surrounding guest arrival areas to ensure cleanliness, order, safety, and an exceptional presentation at all times.
Manage lobby and entrance traffic flow during high-volume arrival and departure periods with professionalism and urgency.
Respond promptly and courteously to guest questions, requests, and concerns, and escalate matters appropriately when necessary.
Maintain a polished appearance and professional presence consistent with Beacon Grand luxury service standards.
Support hotel operations and special events as needed to ensure a seamless guest experience.