About The Position

The Back Door Guard maintains a safe and secure environment for guests and associates by monitoring premises and personnel. This role involves patrolling security cameras, responding to alarms, monitoring access, conducting searches, updating logs, and ensuring professional interactions at the security window. The position requires the ability to handle various situations with professionalism and adherence to policies.

Requirements

  • Customer Service skills
  • Interpersonal skills
  • Problem Solving skills
  • Technical Skills
  • Oral Communication skills
  • Team Work skills
  • Written Communication skills
  • Leadership skills
  • Ethics
  • Organizational Support skills
  • Attendance and Punctuality
  • Dependability
  • Initiative
  • Judgment
  • Motivation
  • Planning and Organizing skills
  • Professionalism
  • Safety and Security observation skills
  • Ability to interact and effectively communicate with people from diverse backgrounds
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively to present information before groups of guests, customers or associates of the hotel
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
  • Ability to compute rate, ratio and percent
  • Ability to apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • A high school diploma or general education degree (GED)
  • At least one (1) year of customer service experience
  • At least one (1) year of security or surveillance experience preferably in hospitality

Responsibilities

  • Patrol security cameras to prevent and detect signs of intrusion and ensure security of doors, windows and gates
  • Answer alarms and investigate disturbances
  • Monitor and authorize entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises
  • Conduct and log random searches
  • Update Security Logs with activities and irregularities
  • Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons
  • Warn persons of rule infractions or violations or evict violators from premises
  • Ensure all interactions at the Security window with associates and visitors are of professional nature
  • Other duties as assigned
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