BA - Med Surg 5-3 - Fulltime Evenings

Yale New Haven Health • New Haven, CT

5d

About The Position

The BA supports the activities of the patient care unit by performing a wide range of secretarial and data-entry duties and coordinating office procedures. The role requires service excellence, collaboration, teamwork, technical expertise, problem solving, and a positive impact on the work environment. Additional activities may be assigned by the department or manager to support safe, effective, and efficient facility operations.

The position supports patient- and family-centered care by honoring participation, dignity and respect, information sharing, and collaboration. It provides exemplary customer service to patients, families and friends, physicians, staff, and department personnel, follows the “I Am YNHH” service excellence pledge, and promotes a positive work environment. In the Observation Associate role through Centralized Staffing, the employee ensures the patient’s safety and dignity during the assigned shift.

Requirements

• Minimum high school diploma or equivalent GED.
• Two to three years of administrative clerical experience, preferably in a patient care environment.
• Ability to maintain composure in stressful situations and demonstrate a caring, positive attitude toward patients and families.
• Excellent communication, interpersonal, and organizational skills.
• Ability to read computer screens, forms, and other documents and follow written and oral instructions.
• Ability to write clearly and legibly and make mathematical computations.
• Competent keyboarding skills.
• Ability to work in a fast-paced, changing environment and respond to unpredictable situations, including clinical crises, with sound judgment and excellent customer relations skills.
• Ability to lift a minimum of 40 pounds and consistently use proper body mechanics.

Nice To Haves

• Prior computer usage is strongly preferred.

Responsibilities

• Provide courteous, helpful, pleasant, and professional service to patients, families and friends, physicians, staff, and support department personnel, including when using the intercom.
• Communicate information in a timely, sensitive, and effective manner and follow through on responses as appropriate.
• Receive, distribute, process, file, and maintain patients’ medical records and other documents relating to medical status and patient care while maintaining confidentiality under HIPAA regulations.
• Use computer applications and telecommunication systems proficiently.
• Maintain a clean, organized, regulatory-ready, and compliant work area.
• Recommend reasonable solutions to address problems and contribute to a positive work environment.
• If assigned to the Observation Associate role through Centralized Staffing, ensure the patient’s safety and dignity during the assigned shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED