B2B Sales Account Manager

Teleperformance • Toronto, ON

3d • Hybrid

About The Position

Teleperformance is seeking a highly motivated and detail-oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day-to-day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization. The position offers an annual base salary starting at $51,000 with earning bonus potential from 5-30% based on maximizing bonus and in-year increments. Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing, with over 500,000 employees globally and a commitment to employee satisfaction and community contribution.

Requirements

• Minimum 1-3 years experience in a sales driven environment.
• Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach.
• Outstanding skills of doing outbound calls and account management.
• Highly disciplined, with excellent time management & organizational skills.
• Ability to strategically assess and solve client needs via consultative sales techniques.
• Ability to multitask in a fast paced environment.
• Ability to overcome objections by making direct correlation between the client’s needs and the product.
• Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Local Service Ads product offerings.

Nice To Haves

• Google Ads certified (preferred but not required).

Responsibilities

• Serve as the primary point of contact for a dedicated portfolio of LSA clients.
• Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization.
• Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential.
• Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.
• Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment.
• Arrange meetings with clients via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence.
• Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI Target Attainment.
• Continuously enhance Local Service Ads knowledge through available resources.
• Properly prepare businesses and set expectations regarding the onboarding and optimizing existing accounts.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree