B2B Collections Specialist

Aston Carter•Mendota Heights, MN

1d•Hybrid

About The Position

The B2B Collections Specialist plays a key role in driving cash collections for open accounts receivable by partnering closely with internal collectors and collection supervisors. This position focuses on sending customer statements and invoices, supporting the resolution of disputes, and collaborating with cross-functional teams to ensure accurate billing, timely payments, and strong customer relationships. The role offers exposure to a large, reputable organization and provides opportunities for long-term career growth in finance, accounting, and related areas.

Requirements

At least 1 year of analytical experience analyzing data and working through discrepancies; ideally 3 or more years.
At least 1 year of credit or collections experience; ideally 3 or more years.
Experience using SAP or similar enterprise resource planning (ERP) systems.
Bachelor's or Associate's degree in Accounting, Finance, or a related field.
Ability to adapt to a hybrid work schedule and collaborate both in-office and remotely.
Interest in long-term career growth within finance, accounting, or related functions.

Responsibilities

Drive cash collections for open accounts receivable by partnering with internal collectors and collection supervisors.
Send customer statements and invoices accurately and on time to support effective collections.
Support the end-to-end process to resolve customer disputes related to accounts receivable.
Work on trade surcharge disputes by investigating issues and coordinating with relevant teams to reach resolution.
Pull proof of delivery (POD) documentation as needed to support dispute resolution and customer inquiries.
Collaborate with commercial teams to identify and resolve pricing issues impacting invoices and collections.
Work with credit teams to resolve cash application issues and ensure payments are correctly applied.
Track disputes systematically to ensure timely follow-up and closure, maintaining accurate records of status and outcomes.
Provide professional customer service to internal and external stakeholders when addressing billing, payment, and dispute-related questions.
Perform account management activities, including monitoring open AR, identifying at-risk accounts, and escalating concerns when appropriate.
Analyze account and invoice data to identify discrepancies, trends, or issues that may impact collections and recommend solutions.
Support continuous improvement of collections and dispute resolution processes by sharing insights and feedback with supervisors and team members.