Credit Analyst (B2B Collections)

BDO USA•Grand Rapids, MI

3d•Onsite

About The Position

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis. This role involves reviewing past due accounts receivables daily, managing collection activities through phone communications, and assessing appropriate next steps for delinquent accounts. The analyst will document collection call results, communicate progress to stakeholders, and interact with firm and client management to resolve billing disputes. Additionally, the role requires reviewing Dunn & Bradstreet reports, analyzing stagnant accounts, and implementing process changes to rectify service issues. Other duties as required.

Requirements

High School Diploma or equivalent, required
Two (2) or more years of credit / collections field experience, required
Proficient in the use of Microsoft Office Suite, required
Excellent verbal and written communication skills
Strong customer service skills
Basic negotiation skills
Ability to work in a demanding environment
Capable of effectively analyzing and resolving issues and questions in a professional manner
Ability to successfully manage multiple projects with an attention to detail while working independently
Knowledge of firm’s collections procedures

Nice To Haves

Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred
Prior commercial (B2B) collections experience, preferred
Professional services firm experience, preferred

Responsibilities

Reviews past due accounts receivables daily for assigned accounts
Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules
Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved
Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis
Interacts with key members of firm and client management to resolve billing disputes and service issues
Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors
Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action
Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow
Other duties as required